Shipping Policy

Individual items over $149 (before sales tax) qualify for FREE economy shipping within the lower 48 states.  Orders are shipped UPS Ground or FedEx. Orders shipped to Alaska, Hawaii or anywhere else outside of the lower 48 states do not qualify for free shipping. Oversized items may not qualify for free shipping and will be noted on the product page.

Orders are typically processed within 48 hours of receipt. While Cricket Outdoors attempts to ship orders together and complete, we may ship multiple items separately. Our fulfillment centers are located across the United States and ship from the origin where an item is stocked. This may vary the time it takes for an item to arrive at your location. A tracking number will be provided once the shipper makes it available.

Orders received after 2 PM on Friday will ship soonest, the following Monday by 5 PM, including expedited orders.  FedEx and UPS do not operate on Saturdays or Sundays.

Service                   Approximate Delivery Time
UPS Ground          2 - 8 business days
FedEx Ground       2 - 8 business days

Our shipping rates are determined by your address, location of the fulfillment center, product weight and in some cases size of the product. Our default shipping method is FedEx Ground. We also offer expedited UPS and FedEx options on request.  All shipping times listed above (including expedited service) are in business days only (Saturdays, Sundays, and holidays are excluded) and provided as an estimate only.

A complete and accurate shipping address is required as Cricket Outdoors does not refund charges on packages returned to us as undeliverable. Any freight charges assessed by the shipper for returning a refused package will be the customer's responsibility. If these charges are less than the value of your return, we will deduct that amount from your refund.

All orders are subject to approval and verification. If there are any issues fulfilling or shipping your order, Cricket Outdoors will attempt to contact you by phone or email. If you have ordered multiple items and there is an issue with part of your order, we will ship the partial order.